Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Custom, personalized or digital items cannot be returned.
To complete your return, please email you name & invoice #.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {purrfectpresent@yahoo.com} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to:
The Purrfect Present, Returns P. O. Box 8083, Van Nuys, CA 91409
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We suggest that you use trackable shipping for your return.
Need help?
Contact us at (purrfectpresent@yahoo.com) for questions related to refunds and returns.